We’re an innovation
consultancy for organizations
that need to change
and don’t know how.
You’re in the right place.
You are probably here because someone you trust sent you our way.
You’ve got a complex problem you don’t know how to solve. You may be overwhelmed figuring out where to start! Whether you’re stunned by the possibilities or intimidated by change, you’re static.
COMPLEX PROBLEM:
⟡ Crossroads of opportunity and uncertainty
⟡ Shifts in strategic direction, conditions, or leadership
⟡ Sudden success or unexpected failure
Good news: We’ve got you.
It’s our business to get you unstuck — outfitting you with clarity, confidence, and calm as we move forward together.
LOOKING FOR THESE?Design thinking, innovation, transformation, co-design, participatory design, service design, organizational design, community design, design research and insights, customer experience, change management — our work goes by a lot of different names.
No matter which buzzword you prefer, we're here to get you through it.
Our fearless and empathetic process for innovation sets us apart.
RIGOROUS APPROACH
We use design thinking to transform ambiguity and blue-sky ideas into validated strategies, solutions, and roadmaps for change. We set innovation in motion.
STAKEHOLDER INCLUSION
We practice progress with people (aka participatory design). Deepening belonging and navigating relationships between stakeholders is our thing, informed by our expertise in community design.
MAGIC
We don’t have all the answers and we like it like that. Our willingness to chart the unknown along with our rigor, community mindsets, creativity, and curiosity results in a magical combination of surprise and substance.
Now, The Fun Part
Our clients hire us to imagine new futures, address the unknown, and identify new opportunities for their organization, customers, or community. Then, we design the strategies, roadmaps, programs, and/or products to implement and sustain the transformation.
We are not accepting new clients or projects at this time.
We’re a quality over quantity shop, taking on a limited number of projects with fees ranging from $50,000 - $500,000. This allows us to do our best work on behalf of our clients and their stakeholders. Outside of our projects, we offer a few one-off workshops to shake it up!
OFFERINGS
RESEARCH & INSIGHTS (QUALITATIVE & QUANTITATIVE)JOURNEY MAPS & SERVICE BLUEPRINTSPROTOTYPES & PILOTSCO-DESIGN PROCESSESMEMBERSHIP & NEW BUSINESS MODELSCHANGE MANAGEMENTSTRATEGIC PLANS & PLAYBOOKSEMPLOYEE, CUSTOMER & COMMUNITY ENGAGEMENTWORKSHOPS & SPRINTSWe've worked with some amazing organizations.
Many of them are household names — which is exactly why we're not technically allowed to use said names here.
WHAT THEY SAY
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“Sharehold did a fantastic job framing, building, and operationalising a new research stream that eventually our team was able to take over for the long-term. We loved working with [them] because… we felt confident they would design and lead an impactful experience that our company would be proud of.”
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“We loved working with Sharehold because we didn't know where to start, and they helped us craft a vision and purpose for [how this work] fits into our organization's mission and values. They asked lots of probing questions that were so insightful and were great at navigating tensions in our team to help us get aligned on the path forward.”
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“[Sharehold was] imaginative and ultimately captured the very essence of our institution as it is and as it could be.”
An Autonomous Driving Company
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The Search Engine
◠
A Really Big Social Network
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Central Synagogue
◡
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American Medical Association
◡
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General Electric
◠
The World’s Largest Wine Club
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The Largest F&B Co in North America
✴︎
New York University
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Cornell Tech
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Barnard College
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Austin College
An Autonomous Driving Company ◖ The Search Engine ◠ A Really Big Social Network ◖ Central Synagogue ◡ ◖ American Medical Association ◡ ◡ General Electric ◠ The World’s Largest Wine Club ◗ ◠ The Largest F&B Co in North America ✴︎ New York University ◗ ◗ Cornell Tech ◡ Barnard College ◖ ◖ Austin College
Very Prestigious Hospital
✴︎
The World’s Largest Brewing Company
✴︎
The Skoll Foundation
✴︎
DoSomething.org
✴︎
Grammarly
✴︎
Meetup
✴︎
Multinational Pharma Company
✴︎
Blackbaud
✴︎
Metlife Foundation
✴︎
National Geographic
✴︎
Champalimaud Design
✴︎
Tokeativity
✴︎
Association of State Public Health Nutritionists
✴︎
Very Prestigious Hospital ✴︎ The World’s Largest Brewing Company ✴︎ The Skoll Foundation ✴︎ DoSomething.org ✴︎ Grammarly ✴︎ Meetup ✴︎ Multinational Pharma Company ✴︎ Blackbaud ✴︎ Metlife Foundation ✴︎ National Geographic ✴︎ Champalimaud Design ✴︎ Tokeativity ✴︎ Association of State Public Health Nutritionists ✴︎
◗
◠
A Really Big Social Network
◖
Central Synagogue
◡
◖
American Medical Association
◡
General Electric
◡
◠
The World’s Largest Wine Club
◗
◠
The Largest F&B Co in North America
✴︎
New York University
◗
◗
Cornell Tech
◡
Barnard College
◖
◖
Austin College
◡
The Search Engine
◖
◗
An Autonomous Driving Company
◗ ◠ A Really Big Social Network ◖ Central Synagogue ◡ ◖ American Medical Association ◡ General Electric ◡ ◠ The World’s Largest Wine Club ◗ ◠ The Largest F&B Co in North America ✴︎ New York University ◗ ◗ Cornell Tech ◡ Barnard College ◖ ◖ Austin College ◡ The Search Engine ◖ ◗ An Autonomous Driving Company
Very Prestigious Hospital
✴︎
The World’s Largest Brewing Company
✴︎
The Skoll Foundation
✴︎
DoSomething.org
✴︎
Grammarly
✴︎
Meetup
✴︎
Multinational Pharma Company
✴︎
Blackbaud
✴︎
Metlife Foundation
✴︎
National Geographic
✴︎
Champalimaud Design
✴︎
Tokeativity
✴︎
Association of State Public Health Nutritionists
✴︎
Very Prestigious Hospital ✴︎ The World’s Largest Brewing Company ✴︎ The Skoll Foundation ✴︎ DoSomething.org ✴︎ Grammarly ✴︎ Meetup ✴︎ Multinational Pharma Company ✴︎ Blackbaud ✴︎ Metlife Foundation ✴︎ National Geographic ✴︎ Champalimaud Design ✴︎ Tokeativity ✴︎ Association of State Public Health Nutritionists ✴︎
Some Projects We’re Especially Delighted By
AN AUTONOMOUS DRIVING COMPANY
How might we elevate the voices of everyday people in our software and communication decisions as we scale to new cities?
RESEARCH & INSIGHTS, PILOT, CO-DESIGN, PLAYBOOK⟡THE⟡ SEARCH ENGINE
How might we unite our leadership, management, and global workforce with a shared vision for a hybrid, adaptable location and workplace strategy?
RESEARCH & INSIGHTS, EMPLOYEE ENGAGEMENT, CHANGE MANAGEMENTCENTRAL SYNAGOGUE
How might we initiate movement-wide collaboration on expanding access to meaningful spiritual engagement while honoring our existing congregants?
RESEARCH & INSIGHTS, PROTOTYPE & PILOT, CO-DESIGN, MEMBERSHIP MODEL, CHANGE MANAGEMENTA REALLY BIG SOCIAL NETWORK
How might we increase our revenue and rebuild partners’ trust by strengthening our organizational culture, product offering, and partnership model?
RESEARCH & INSIGHTS, CUSTOMER EXPERIENCE, CHANGE MANAGEMENT…and there are many more.
About Sharehold
Sharehold is an innovation consultancy. We practice participatory design and believe in an abundant future in which “shareholders'' are no longer just those financially invested in a company. They are everyone in an organization's orbit.
We build project-specific teams based on each client’s needs.
COLLABORATORS
Amy Fuller DesignBen Bechar DataChristine Sirois Brand & ContentChris Bui Research & OpsKatie Meade Research & StrategyLindsey Calhoun DesignMax Masure Research & InclusionSarah Judd Welch Research & Strategy (Principal)Veronica Chan Media & MARKETING Zak Tracy Finance & OpsPROJECT PARTNERS
Resources
Here are some of our favorite toolkits and resources to inspire your work:
Sarah Judd Welch joins WIN/WIN host Zoia Kozakov for an interview on building an innovation and organizational design practice. Sarah also shares Sharehold’s insights on the intersection of innovation and cultures of belonging.
Join us with Rachel Hutchisson, the VP of Corporate Citizenship & Philanthropy at Blackbuad, on The ENGAGE Podcast for social good leaders. We discuss why and how Sharehold’s work expanded to include organizational design.
Listen: THe ENGAGE PODCAST INTERVIEW
Receive the 74-page insights report, workbook, self-assessment, and recommended next steps from Sharehold’s research on the question: “How does uncertainty impact one's sense of belonging at work?”
Receive a high-level insights summary, the self-assessment, and recommended next steps from Sharehold’s research on the question: “How does uncertainty impact one's sense of belonging at work?”
Journey mapping is one of our favorite and most frequently used tools to develop empathy and identify opportunities for core stakeholders. This toolkit will help you deepen your identify customer goals and behaviors to move from insights to action.
Listen: Greater Than Podcast INterviewSarah Judd Welch joins system designer Lauren Sinreich on Greater Than, a podcast about the how of business, for a conversation about the new value systems, competencies, and capabilities that companies now need to better serve their customers.